Refund policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging.
Products must be returned in new or gently used condition.
Returned items must have no visible signs of wear or use.
If your product. arrived either damaged or defective, please contact us right away.
To initiate a return or exchange, please complete the following steps:
Contact us by email at help@abytoys.com.
Choose the products you wish to return or exchange from your order.
Print your prepaid shipping label that you will receive by email.
Send all items back to us using the label provided.
Once we have received the package, we will process the exchange, store credit or refund. Refunds take on three to five business days.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging.
Products must be returned in new or gently used condition.
Returned items must have no visible signs of wear or use.
If your product. arrived either damaged or defective, please contact us right away.
To initiate a return or exchange, please complete the following steps:
Contact us by email at help@abytoys.com.
Choose the products you wish to return or exchange from your order.
Print your prepaid shipping label that you will receive by email.
Send all items back to us using the label provided.
Once we have received the package, we will process the exchange, store credit or refund. Refunds take on three to five business days.